Self Storage Hampstead Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Hampstead provides storage services and associated services, which may include handling, loading, unloading and coordination with removal companies. By placing a booking, accessing the premises or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses storage or associated services from Self Storage Hampstead.
Services means the provision of storage space, handling, reception and release of goods, and any related assistance including coordination with third-party removal providers.
Unit means any storage unit, container, room or space allocated to the Customer.
Goods means any items stored or intended to be stored by the Customer in the Unit or handled in connection with removal or transport.
Site means any premises operated under the Self Storage Hampstead name.
2. Scope of Services
Self Storage Hampstead provides storage Units for personal and business use, together with incidental services such as access control, basic on-site support, and optional assistance in coordinating with removal companies for collection and delivery of Goods. Any removal or transport services are generally carried out by independent third-party providers under separate terms agreed between the Customer and such provider. Self Storage Hampstead is not a carrier and does not accept the obligations of a common carrier.
3. Booking Process
3.1 A booking may be made in person or on the basis of information supplied by the Customer remotely. All bookings are subject to availability of suitable Units and to acceptance by Self Storage Hampstead at its discretion.
3.2 At the time of booking, the Customer will be asked to provide accurate personal or business details, a description of the intended Goods, the anticipated duration of storage, and any special requirements relating to access, handling, or coordination with a removal company.
3.3 Self Storage Hampstead may require proof of identity and proof of address before granting access to the Site or releasing keys, codes or access devices. For business Customers, company details and evidence of authority to contract may also be required.
3.4 A storage agreement is formed when Self Storage Hampstead confirms acceptance of a booking and receives the initial payment, including any deposit or advance rent required. The agreement will specify the Unit type or size, applicable fees, the start date, and any minimum term.
3.5 Where the Customer requests assistance in arranging removal or delivery, Self Storage Hampstead may provide information about third-party removal companies operating in the service area. Any arrangements made with such providers will be subject to their own terms and charges, and the Customer is responsible for checking and accepting those terms directly.
4. Access and Security
4.1 Access to the Site and to Units is granted only to the Customer or to persons authorised by the Customer, subject to compliance with these Terms and Conditions and any site rules notified to the Customer from time to time.
4.2 The Customer is responsible for ensuring that keys, padlocks, access cards or codes are kept secure and not shared with unauthorised persons. Self Storage Hampstead is not liable for loss or damage arising from unauthorised use of such access details unless this results directly from our negligence.
4.3 Access times and procedures will be notified to the Customer. Self Storage Hampstead reserves the right to vary opening hours or temporarily restrict access for maintenance, security or operational reasons. Where reasonably practicable, prior notice will be given.
5. Payments and Charges
5.1 Storage fees are calculated based on the Unit size, type, location and agreed term. Charges are normally payable monthly in advance unless otherwise agreed. The applicable charges will be set out at the time of booking or renewal.
5.2 Payment must be made using an accepted method. The Customer is responsible for ensuring that payments are made on or before the due date. Self Storage Hampstead may require a deposit or advance payment as security against non-payment, damage or breach of contract.
5.3 Where the Customer has authorised recurring payment, they must ensure that valid payment details are maintained. If a payment is declined or fails, the Customer remains liable for all sums due and may incur late payment charges.
5.4 Self Storage Hampstead may review and vary its charges from time to time. For ongoing storage agreements, we will give the Customer reasonable notice of any increase in periodic charges. Continued use of the Unit after the effective date of the change will constitute acceptance of the new charges.
5.5 Additional fees may be payable for services such as extended access, handling assistance, receiving or dispatching Goods on behalf of the Customer, cleaning, disposing of abandoned items, or dealing with late payment and enforcement. These fees will be communicated in advance where possible or will be charged at our standard rates in force from time to time.
6. Cancellations and Termination
6.1 The Customer may cancel a booking prior to the agreed start date by giving notice to Self Storage Hampstead. Where cancellation is received within the specified cancellation period notified at the time of booking, prepaid storage charges will normally be refunded, less any non-refundable fees expressly identified. If cancellation occurs outside any such period, Self Storage Hampstead may retain part or all of the initial payment to cover administrative and opportunity costs.
6.2 Once the storage term has commenced, the Customer may terminate the agreement by giving written notice in accordance with the notice period stated in the storage agreement. If the Customer vacates the Unit before expiry of the notice period, any unused portion of prepaid fees may not be refundable unless otherwise agreed.
6.3 Self Storage Hampstead may terminate the agreement immediately or suspend access if the Customer:
a. fails to pay any sum due by the due date; or
b. breaches these Terms and Conditions or any site rules; or
c. engages in conduct that is unlawful, unsafe or detrimental to the operation or reputation of the Site; or
d. stores or attempts to store prohibited items as set out in these Terms and Conditions.
6.4 On termination for any reason, the Customer must remove all Goods from the Unit and leave the Unit clean and free of waste or debris. Any locks or personal fittings installed by the Customer must be removed. The Customer remains liable for all outstanding charges and for any additional costs required to restore the Unit to a rentable condition.
7. Late Payment and Lien
7.1 If the Customer fails to pay any sum due, Self Storage Hampstead may charge interest on the overdue amount at a reasonable rate from the due date until payment is made in full. Administrative charges may be applied in respect of reminders, declined payments and debt recovery actions.
7.2 The Customer acknowledges that Self Storage Hampstead has a contractual lien over the Goods stored in the Unit as security for all amounts owing. If sums remain unpaid after reasonable notice, Self Storage Hampstead may, to the extent permitted by law, withhold access to the Unit and, ultimately, sell or otherwise dispose of some or all of the Goods to recover outstanding charges and associated costs. Any surplus received from such sale will be held for the Customer after deduction of all sums lawfully due.
8. Use of the Unit and Prohibited Goods
8.1 The Unit is provided solely for the storage of Goods and may not be used as a dwelling, office, workshop, retail space, place of business or for any unlawful purpose. The Customer may not carry out any trade or activity from the Unit or the Site without prior written consent.
8.2 The following items must not be stored:
a. Explosives, firearms, ammunition or weapons;
b. Flammable or combustible materials, including petrol, diesel, gas cylinders, paint thinners and solvents;
c. Hazardous, toxic, chemical or biological substances;
d. Perishable goods or living plants and animals;
e. Cash, securities or items of exceptionally high value that would be more appropriately held in a secure vault or bank;
f. Waste, illegal items, contraband or any goods whose possession or storage would breach applicable law or regulations.
8.3 The Customer must ensure that all Goods are clean, dry, properly packed and secure. Items should be suitably protected and arranged to permit safe handling by the Customer or their chosen removal company.
9. Waste Regulations and Disposal
9.1 The Customer is responsible for removing all packaging, unwanted materials and waste from the Unit and the Site. Rubbish or discarded items must not be left in communal areas, car parks or loading bays except in any designated waste facilities where permitted.
9.2 Hazardous, electrical or bulky items must be disposed of in accordance with applicable waste and environmental regulations. Self Storage Hampstead does not operate as a waste transfer or disposal facility and will not accept responsibility for such items unless a specific, separate arrangement has been agreed in writing, which may attract additional fees.
9.3 If the Customer leaves any Goods or waste in the Unit or on the Site after the agreement has ended, Self Storage Hampstead may remove, store, sell or dispose of them at its discretion. Reasonable costs incurred in such removal or disposal will be charged to the Customer.
10. Condition of the Site and Health and Safety
10.1 Self Storage Hampstead will take reasonable care to maintain the Site, including common areas and access routes, in a condition that is consistent with normal storage operations.
10.2 The Customer must take reasonable care for their own safety and that of any persons accompanying them or acting on their behalf, including removal company staff. This includes following all health and safety instructions, using lifting equipment or trolleys appropriately, and not blocking fire exits or access ways.
10.3 Children must be supervised at all times and pets are only permitted on the Site if under control and allowed by the site rules.
11. Liability and Risk
11.1 The Customer acknowledges that Self Storage Hampstead does not insure the Goods stored and that the Customer is responsible for arranging suitable insurance cover for the full replacement value of the Goods, whether in storage or in transit with any removal provider.
11.2 All Goods stored in the Unit are at the Customer's sole risk. Self Storage Hampstead will not be liable for loss or damage to the Goods, whether direct or indirect, arising from theft, fire, flood, vermin, mould, deterioration, handling, transit, or any other cause, except where such loss or damage is caused by our negligence or breach of contract.
11.3 In the event that Self Storage Hampstead is found liable for loss of or damage to Goods or for any other loss suffered by the Customer, our liability shall, to the maximum extent permitted by law, be limited to the lower of the following:
a. the reasonable cost of repair or replacement of the affected Goods; or
b. a fixed monetary limit per incident, as may be specified in the storage agreement.
11.4 Self Storage Hampstead will not be liable for any consequential, indirect or economic loss, including loss of profit, business interruption, loss of opportunity or emotional distress, howsoever arising.
11.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other matter for which it would be unlawful to exclude or limit liability.
12. Removal Companies and Third Parties
12.1 Where Self Storage Hampstead assists the Customer by referring or coordinating with a removal company or any other third-party service provider, such assistance is provided solely as a convenience. Any contract for transport, removal, packing or similar services is made directly between the Customer and the third party.
12.2 Self Storage Hampstead does not guarantee the quality, availability or pricing of any third-party services and is not responsible for acts or omissions of such providers. The Customer must review and accept the terms and insurance provisions of any removal company before engaging them.
12.3 The Customer remains responsible for ensuring that Goods are properly prepared and packed prior to collection or delivery, whether undertaken by themselves or by a chosen removal company.
13. Personal Data
13.1 Self Storage Hampstead will collect and process personal data about Customers and authorised users for the purposes of managing bookings, operating the Site, administering payments and ensuring security.
13.2 Personal data will be handled in accordance with applicable data protection legislation. Details of how data is used and the rights of individuals may be set out in a separate privacy notice available on request.
14. Changes to Terms and Conditions
14.1 Self Storage Hampstead may amend these Terms and Conditions from time to time to reflect changes in law, best practice or operational requirements. Updated terms will be made available and, where changes are material, reasonable notice will be given to existing Customers.
14.2 Continued use of the Unit or Services after the effective date of any updated Terms and Conditions will be treated as acceptance of the revised terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General
16.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 Any failure or delay by Self Storage Hampstead in enforcing any right or remedy under these Terms and Conditions shall not be construed as a waiver of that right or remedy or prevent its enforcement at a later time.
16.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of Self Storage Hampstead. We may assign or transfer our rights and obligations to another organisation as part of a business transfer or restructuring, provided that this does not reduce the level of service to which the Customer is entitled.
16.4 These Terms and Conditions, together with any written storage agreement and any site rules notified to the Customer, constitute the entire agreement between Self Storage Hampstead and the Customer in relation to the Services and supersede any prior understandings or representations, whether written or oral.
