Accessibility at Self Storage Hampstead

Self Storage Hampstead is committed to providing an accessible online experience for all customers, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains the steps we are taking to make our website and digital services easier to use for everyone in the Hampstead area and beyond.

Our commitment to accessibility

We aim to align our website and online booking tools with the Web Content Accessibility Guidelines, known as WCAG 2.1, at level AA. These guidelines are recognised as the international standard for creating accessible digital content. By working towards WCAG 2.1 AA, we focus on providing content that is perceivable, operable, understandable, and robust for as many users as possible.

Accessibility is an ongoing process, and we review our site regularly to identify areas that can be improved for customers looking for accessible self storage options in Hampstead and the surrounding neighbourhoods.

Screen reader compatibility

Our website is designed to work smoothly with common screen reader technologies so that customers who rely on audio feedback or braille output can access key information about our self storage units. We use meaningful headings, clear page titles, and descriptive text for images where possible to help screen reader users understand the structure and purpose of each page.

Form fields, buttons, and other interactive elements are labelled so that screen reader users know what information is required and what actions will be taken when a control is activated. We also aim to keep the reading order logical so that information about Hampstead storage services is presented in a predictable and helpful way.

Keyboard navigation

Many people prefer or need to navigate websites using a keyboard instead of a mouse. Our website is built to support full keyboard navigation, allowing users to move through menus, links, and forms using the Tab, Shift plus Tab, Enter, Space, arrow keys, and other standard keyboard commands.

We aim to provide visible focus indicators, so it is clear which part of the page is currently selected when using a keyboard. This helps users quickly move to the information they need, such as unit sizes, opening hours, and storage options in Hampstead.

Readable and understandable content

We try to write our content in clear, straightforward language so that more people can understand the information provided. We keep sentences short where possible and use familiar terms when describing storage units, access, and services in the Hampstead area.

We also aim for consistent layouts and navigation across our pages so that once you understand how part of the site works, you can use the rest of the site in a similar way.

Ongoing improvements and testing

Digital accessibility is not a one-time project. We are continually reviewing our website and updating it as technologies, standards, and customer needs evolve. When we add new features or content to support self storage customers in Hampstead, we consider accessibility at the planning and design stage.

We use a mix of automated checks and manual reviews to identify potential issues, such as colour contrast problems, missing alternative text, or elements that are difficult to access by keyboard. Identified issues are prioritised and addressed as part of our regular website maintenance.

Limitations and areas we are working on

While we strive to achieve and maintain WCAG 2.1 AA compliance, some legacy content or third party services may not yet fully meet these standards. When this occurs, we look for practical alternatives or improvements that can make the experience more accessible, especially for people searching for local self storage solutions in and around Hampstead.

If a particular feature does not work well with your assistive technology, we encourage you to contact us so we can try to provide the information you need in an alternative format.

Contacting us about accessibility

Your feedback is vital in helping us improve the accessibility of our website and services. If you experience any difficulty using our website, notice a barrier that prevents you from accessing information, or need information about Self Storage Hampstead in a different format, please contact us using the contact form on our website or by visiting our Hampstead facility in person.

When you contact us about an accessibility issue, it is helpful if you can tell us which page or feature you were using, what assistive technology or device you were using, and what problem you experienced. We will review your request and aim to respond with a practical solution or update as soon as we reasonably can.

We are committed to making Self Storage Hampstead as accessible and inclusive as possible so that all customers can confidently find, compare, and use storage services in the Hampstead area.